The policy adopted towards our customers is ‘’Your money refunded if not completely satisfied’’.
If you are not completely satisfied of the product you received for any reason, we will change or refund your purchase within 10 days from the delivery. The customer will only have to contact our marketing manager by sending an e-mail to email@example.com.
Through the same e-mail we will communicate you the instructions about how to return the product and how to be entitled to obtain a substitution or a refund.
Right of withdrawal
The right of withdrawal is regulated by the D.Lgs. n. 206 del 06/09/2005. The Customer, that is the person who buys the merchandise for purposes not related to his own business and who does not indicate a VAT number in the order form, has the right to terminate the contract.
In order to exercise the aformentioned right, the Customer will have to send FARMALABO a message within 10 working days from the delivery date.
This message will be sent to the e-mail address: firstname.lastname@example.org
FARMALABO will refund the product through bank transfer of the whole amount paid within 30 days from the withdrawal message. The Customer will promptly supply the bank routing number (IBAN) to use for the refund.
FARMALABO provvederà al rimborso mediante Bonifico Bancario dell’intero importo pagato, entro 30 giorni dal ricevimento della comunicazione di recesso. Sarà ovviamente cura del Cliente fornire tempestivamente le coordinate bancarie (IBAN) da utilizzare per il relativo rimborso.
You completely lose the right of withdrawal for lack of the essencial condition of integrity of the good (package and/or its contents) in cases FARMALABO verifies:
In all these cases, FARMALABO will return the purchased good to the customer, charging the delivery cost to his/her account.
Attention: The customers who purched through the VAT number can not have the right of withdrawal.
The right of withdrawal is exposed to the following conditions:
According to the law, the shipping cost related to the restitutionof the product are at the expense of the Customer. The shipping is under the responsibility of the Customer until the the delivery in our warehouse; in case of damage during the tran sport, FARMALABO will inform the Customer about the (within 10 working days from the delivery of the product in our warehouses),in order to allow him/her to report the courier and obtain the refund of the price of the good (if insured); in this case the product will be made available to the Customer for its restitution, annulling the withdrawal request.
FARMALABO is not responsible for damages or theft/loss of the returned goods with uninsured shipments.
In case the package or the packaging are ruined, FARMALABO will withhold a percentage of the owed refund, not higher than the 10% , as a tax.